- Which package should I start with?
- Most people start with Steady (8 sessions over 3 months) — it's the flagship for a reason. Reset is for narrower issues; Transform is for major transitions. The Discovery Call exists exactly to figure out which fits.
- Can I start with a single session instead of a package?
- Yes, two ways. A single 50-minute session on demand is €180, with nothing to commit to. Or start with the 90-minute intake on its own (€270 — 90 minutes at the €150 package rate, because it credits toward a package): questionnaire review, background and history, goals, and a personalized skills plan. If you continue into any package within 30 days, the €270 is credited toward it. Most people who want the full picture before committing start with the intake. Book the free Discovery Call to set either up.
- What about payment plans?
- Every package offers monthly installments via Stripe Subscriptions — Reset in 2, Steady and Transform in 2 or 3 — same total, no financing fee. If an installment fails, you get an automatic email with a secure Stripe link to update your card or retry, and Stripe retries the charge itself over the following days. A failed installment doesn't cancel your package — if it can't be resolved, Rose contacts you directly to sort it out.
- What if I need to pause the package?
- Life happens. We can pause a package once for up to 6 weeks at no charge — extending the package's outer end date accordingly. Pauses beyond that are case-by-case. Better to pause early and explicitly than to ghost.
- Can I cancel?
- EU consumers have a 14-day withdrawal right under the Consumer Rights Directive — full refund if you haven't started the work. After the first session, refunds are pro-rated based on sessions used. One email and it's handled — no forms, no negotiation.
- Do you do free trial sessions?
- No — the Discovery Call is the free conversation. Trial sessions tend to underprice the work and create the wrong expectations. If you want to know what a session feels like, the Discovery Call gives you a sense of my voice and approach.
- Can I upgrade to a bigger package later?
- Yes. If you finish Reset and want to keep going, the full Reset cost applies as credit toward Steady or Transform — and your before/after check-in scores show exactly what the work has moved so far, so the decision is based on data, not a sales pitch.